The Business Impact of Unifying Service Assurance – Two Eirteic Customers

Internal use only

This is an extract of an online Webinar where two Eirteic customers (GCI and Eir) explain their journey towards Unified Service Assurance. Their business issues,  objectives and the positive effects on their capabilities, costs and competitiveness are also explained – in their own words. It’s a really good watch and explains the reasons and results. And was completely unprompted by us!

However as we played no part in the webinar its not something we can share on our public website pages.

Keith Casey – GCI

“We decided to go with our vendor of choice AssureNow and Eirteic based on their extensive portfolio, vendor experience and demonstrated capability with large telecommunications companies. ”

“We’ve partnered with Eirteic as our deployment partner who have been doing an extensive discovery and (they’re) helping us get this into a phased approach that makes sense. We’re really looking at the efficiency of deployment starting with our core working out to the edge and we’re really excited about Eirteic being on board they’re very knowledgeable folks. ”

Allan Rochford – Eir

“Our journey to a single site and a single service Management Center was very much supported by the deployment of monolith
(and) Eirteic. And what I would say is; in that journey it is crucial when you make a vendor and partner selection around your systems that it is a partnership and because it is only through a partnership I believe you can deliver a successful project of this nature. There are going to be highly complex challenges … and it’s only through a partnership that you can make it a success.”


Move to a next generation Service Assurance solution. Unify fault, performance and service level management within a single, integrated, scalable platform. Monitor, measure and report on all network types (fixed line, mobile and virtual), integrated seamlessly with existing hardware and emerging technologies.


Simplify network management with customizable reports, dashboards and portals displaying a single, normalized, view of device, fault, performance, topology, service logic and service relationships.


 Our Customers want to manage their networks to peak performance, to drive new markets and capitalise upon new technologies. They demand new approaches including closer integration of business functions and network management. We enable them by developing tight integration between our core Service Assurance platform and other OSS systems.

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Years in Business

We are the Service Assurance Company and we've been creating and integrating world class solutions for over 17 years. Our customers cover the globe. Their systems support hundreds of millions of subscribers, we've had to estimate just how many. We've only counted the countries that our solutions were primarily built to cover. Our platforms can easily handle today's largest networks, even so a 100x increase is planned to enable future networks and services which have yet to be invented.

Where we are:

Address: Eirteic House Eastlink Business Park Carrigtohill Co. Cork, Ireland  T45 Y381

Phone: +353 21 242 7215 Fax: +353 21 485 5212 Mail: