Service Level Management

Deploying an effective Service Level Management solution enables operations teams to respond in real-time and with the correct prioritisation for service performance and status issues that impact customers and their business, replacing the need to manually analyse
and correlate data from diverse tools.

Traditionally service-oriented management is complex because it must include an integrated view across vendors and technology generations as well as across multiple and overlapping management systems. It also requires organisations to collect and process large volumes of data while zeroing in on the pertinent service and business issues. The majority of service management tools available today are expensive and include difficult-to-configure point solutions that give a narrow, un-unified view into performance, faults or availability.

Eirteic holds a number of key partnerships with the leaders in the Service Level Management space, Monolith Software and their AssureNow offering, IBM and their Cloud and Smarter Infrastructure solution sets.