24/7 Support

24/7 Support

Eirteic offers your business the ability to cost efficiently consolidate your organization’s support requirements with a single, experienced, support provider and partner. Eirteic offers a range of support services that include 24×7 access to our Support and Maintenance Centre (SMC), rapid problem resolution and additional value added services.

Eirteic’s customized and adaptable support structure is built upon ITIL & ITSMF methodologies and best practices. Eirteic deliver Solution Support not just software support, this is the key difference between our support offering and vendors own. We understand how you are using the solution and what you are using it for.

Eirteic lead the way in providing tailor-made support packages, which include elements such as:

  • From Business Hours to 24*7 Application & Solution support
  • Web based, integrated ticketing system to record individual problems
  • Telephone & Email support
  • Proactive Remote Monitoring
  • Quarterly Audits to ensure License compliance & Best Practice adherence
  • Access to technical wiki / forums to help you self solve

Many companies are now dependent on effective IT systems to help them to compete in today’s marketplace. IT infrastructure (including hardware, software and network components) must operate at maximum efficiency levels at all times to ensure competitive advantage. To ensure this, Eirteic provides businesses with expert support and assistance on a day-to-day or on an ad-hoc basis. Please contact Eirteic Sales to find out more.