FNT Service Planet
FNT Service Planet allows service providers to boost the efficiency of their service management activities and provide standardised products and services.
FNT Service Planet is the control center for product portfolio and service management, providing the foundation for defining, managing, and monitoring all business services and service assets over the entire service lifecycle. Standardising products and their components in FNT Service Planet allows all product and service-related information to be combined in a unified database.
FNT’s approach makes it possible to reuse product definitions efficiently, provide services in a flexible manner and with consistently high quality, whilst also keeping costs under control. The result is an increase in the flexibility and speed with which IT can provide essential business services.
FNT Service Planet contains all the information needed to provide the highest level of service management support for a customer’s business processes. Predefined basic modules are reused in new products in order to produce and operate services as cost-effectively as possible. This makes it possible to provide individual customers with all defined products in many variations via a unique, rule-based service creation process (instantiation of services). All information related to products, services, and customers is held centrally in FNT Service Planet.