eircom Group chooses Eirteic for Next Generation Service Management Platform

Monolith Software’s Unified Service Assurance Solution Drives Operational Efficiency and Enhanced Customer Experience

Eirteic Consulting, the Cork-based specialist Systems Integrator, has been awarded a contract by eircom Group to provide a unified monitoring and service management solution for all of the key services delivered by the telecommunications provider across its fixed and mobiles networks, and associated IT platforms.

The deal, which was won following a competitive tender, will see eircom replace point solutions from a variety of leading vendors with a unified service management solution from Monolith Software, for which Eirteic is the sole Platinum-level reseller in Europe. As a key part of eircom’s Next Generation Service Management Platform (NGSMP), the Monolith Software system will provide a single dashboard from which all IT and network resources required for the various services offered by eircom can be monitored and controlled. This will allow eircom to manage its infrastructure efficiently, quickly allocating resources according to demand, troubleshooting issues that arise and enabling rapid and reliable provision of emerging services such as fibre based broadband, IPTV and 4G Mobile.

“eircom is embarking on the launch of a range of new services for our customers. The ability to manage these services from an end to end perspective is a critical requirement for us. We chose Eirteic and Monolith after a competitive tender process because we recognise the advantages of ease of management, scalability and low cost of ownership offered by the Monolith solution”, said Declan Ivory, Director Service Operations of eircom. ”Eirteic’s proven track record of delivering world-class systems to leading international communications companies convinced us that they had the expertise to deliver and support such a vital project.”

”Today’s advanced communications services often require a combination of elements from many different IT and networking systems,” said Patrick Buttimer, CEO of Eirteic Consulting. ”The ability to manage this disparate infrastructure from a single point is vital. Built upon a single code set, Monolith’s unified platform for fault, performance, topology and service management represents an infinitely scalable solution to eircom, allowing it to expand its services without increasing operating costs.”

Eirteic specialises in integrating systems for the management of infrastructure, access control and business support. This new contract with eircom is comparable in scale and complexity to many that Eirteic has delivered for its international clients, which include leading telecoms service suppliers such as Tele2, Cable & Wireless, Digicel and Telkom South Africa. As part of this contract, Eirteic will provide software, training, knowledge transfer and ongoing 24×7 support to eircom.

”Partnering with a premier solutions provider like Eirteic is central to our global expansion strategy,” stated William T Cannon, CEO of Monolith Software.”Eirteic has a proven track record of delivering our next generation solution to unify service management and reduce operations costs by retiring legacy monitoring systems.”

About Monolith Software
Monolith Software provides a next-generation, unified service assurance solution that integrates fault, performance, topology, and service level management in a single scalable solution. Built from the ground up on a single codebase, the fully integrated and multi-tenant Monolith platform uses an open and holistic approach for data collection, enrichment, and unified visualization. Leading telecommunications and managed service providers and enterprises around the world, including Broadvox™, CHR Solutions, Oracle, Tata Communications, and Tele2 use Monolith to unify and simplify their infrastructure management, consolidate disparate and legacy tools to significantly reduce operations costs, and assure delivery of new services and enhance customer experience. For more information, visit www.monolith-software.com

About Eirteic Consulting
Founded and headquartered in Cork, Eirteic Consulting has been dedicated to providing quality Fault, Service and Performance Management solutions and services to Government, Health Care, Financial and Telecommunications markets since 2000. Eirteic has offices in South Africa, Australia, USA & China and works with customers in over 30 countries to deliver best-of-breed solutions and services. For more information, visit staging.eirteic.com

About eircom
eircom is the principal provider of fixed-line and mobile telecommunications services in Ireland with approximately 2 million customers. The company has the most extensive network in Ireland both in terms of capacity and geographic reach and is currently constructing Ireland’s largest fibre broadband network that will reach more than one million premises.

The Group provides a comprehensive range of advanced voice, data, broadband and ICT services to the residential, small business, enterprise and public sector markets.

Our mobile division operates under the Meteor and eMobile brands offering a wide range of mobile plans supported by 2G and 3G technology. LTE data services will launch in 2013.

In addition, eircom Wholesale is the largest wholesale operator in Ireland, providing products and services to more than 28 wholesale customers, across a range of regulated and unregulated markets. eircom’s shareholders comprise of more than 200 investors who converted their senior debt holdings to equity upon the successful completion of examinership in June 2012.

Media Contacts:

Eóin Geary
Eirteic Consulting
+353 86 2780929

Jonathan Crawford
Monolith Software
+1 312 957 6470 ext 2006

Dearbhaill Rossiter
eircom Press Office
+353 1 600 5284