Digicel Global Operations Centre Transformation project in partnership with Eirteic

The Challenge

Digicel had a network management environment that was distributed across 5 multiple Network Operations Centres (NOCs) (Jamaica, Trinidad, Panama, El-Salvador, and Haiti) to manage 23 countries in 4 different time zones. Part of this transformation project was to re-design the organisation which led to them consolidating five  NOCs into one Global NOC (GNOC). The management environment consisted of multiple network monitoring tools and was integrated with five different BMC Remedy systems ranging from v7 to v8.  BMC Remedy consolidation was a critical part of the OSS transformation project to dramatically reduce their operating expenses and increase their efficiency, as having multiple NOCs with the existing suite of products were not meeting their goals of cost efficiency, business agility, and customer experience management.

The Solution

Digicel chose Eirteic to deliver the GNOC project to provide consolidated service and performance management, consistent monitoring and centralised performance visibility across the Digicel Networks leading to the ultimate goal of improving operational efficiency through customer-centric service assurance.

The Result

Digicel, who had a long track record of providing customers with the best network was excited to have taken things to the next level with Eirteic enabling their GNOC OSS transformation. This project was a multi-country, multi-platform, network transformation which will ultimately improve Customer Service, operating efficiencies and increase shareholder value. The Eirteic solution enabled Digicel to redesign their organisation so that they could achieve their transformation goals of delivering an amazing network experience, increase productivity, decrease costs and enable real-time customer impact visualisation. The completion of the GNOC project with their new customer-centric service assurance process has enabled Digicel to lower their network management costs and introduced a new level of business agility. This also enables Digicel to identify increasing customer demand and deliver new services faster than their competitors.


Digicel Group is a leading global communications provider with operations in 32 markets in the Caribbean, Central America, and Asia Pacific. After 13 years of operation, total investment stands at over US$5 billion worldwide. The company is renowned for delivering the best value, best services, and the best network.


Eirteic and Monolith Software Reduce OpEx at eir by Streamlining Network Operations

The Challenge 

In 2010, eir merged with Meteor and eMobile, bringing together three separate entities and, with it, each company’s individual technology and network estates. The service management team sought to bring together voice, data, Internet, value add services, IT and support, all under one management platform.

The Solution

Eir looked to replace point solutions originating from a variety of leading vendors with a unified service management solution from Monolith Software, of which Eirteic is the sole platinum-level reseller in Europe. As a key part of Eir’s Next Generation Service Management Platform (NGSMP), Monolith Software’s solution provides a single dashboard from which all IT and network resources, required for the various services offered by Eir, can be monitored and controlled. This allows eir to manage its infrastructure efficiently by quickly allocating resources according to demand, troubleshooting issues that arise and offering 5 9s reliability.


Eir  is a fixed, mobile and broadband telecoms company in Ireland.  It is the largest telecommunications operator in the Republic (with roughly 2 million customers and 3400 employees ).They also have a division to service the business and corporate telecoms markets in Northern Ireland and Britain.

By deploying Eirteic’s unified service assurance platform, we have managed to reduce our OpEx and improve the end-to-end customer experience through, for example, one ITIL system

Allan Rochford

Director of Service Management , Eir

Tele2 Austria

As a leading telecom operator in Europe, we continually strive to drive efficiencies in operating expenses as we grow, while delivering leading edge-services. Our Monolith Software platform has dramatically reduced costs while accelerating speed-to-market for service offerings and proactive customer-facing visibility

Heinz Kotar

Head of NOC and OSS, Tele2 Austria

“Like For Like” Netcool Replacement Drives OSS Transformation

The Challenge

Tele2 concluded that it was necessary to make an OSS transformation to dramatically reduce operating expenses and increase efficiency during growth, speed up time to market for new service offerings, and provide proactive and customer centric service visibility.

The Solution

Eirteic, a Monolith Software partner, analyzed the Tele2 Austria’s business requirements and network management environment. Eirteic recommended a “like for like” replacement of their NetCool and Nagios implementation with a single Monolith Software implementation, In the resulting implementation, Monolith rules files easily replaced the existing Netcool Omnibus event processing that was previously done by multiple Omnibus probes and custom application sockets, including mapping fields to provide the same event workflow.

The Result

The fully multi-tenant and single database Monolith implementation easily supports Tele2 Austria’s managed service business which has over 10,000 devices across 900 customer user groups. External customers were provided with complete visibility of their own device metrics, and provided with custom monitoring as required, including customized ping polices and threshold monitoring of metrics.


Tele2 has operated in Austria since 1999, starting as an alternative fixed-line telephone operator. ADSL internet services were introduced in 2003. One Year later, Tele2 Austria bought UTA Telekom AG, a former competitor, and became the largest provider for alternative telecommunication service in Austria. In addition to fixed-line services, Tele2 Austria is using their infrastructure for carrier services. In July 2017  CK Hutchison bought Tele2 Austria to merge it with its existing mobile business, Three Austria.

Manx Telecom

Eirteic Enables Manx Telecom to Transform its Mobile-User Experience Through Wireless Performance Management

The Challenge

Since Manx operates a complex and diverse network including wireline telephony services and the latest 4G wireless services, the operations team had a high number of element management systems and disparate views from their existing systems. Manx needed to present statistics on a single platform viewable by all levels of support and management.

The Solution

Eirteic partnered with Manx to provide an end-to-end mobile service assurance platform through the implementation of AssureNow and Galileo Vision. Eirteic configured AssureNow to collect all faults and vital radio access stats including 2G, 3G and 4G cell level, packet switch core and mobile switching metrics from the element managers and directly from devices

The Result

This solution enabled Manx to improve its mobile-user experience by highlighting the existence of and assisting in investigating the root cause of potential service outages and degradations. Fault and performance data was unified into a single mobile service assurance solution. The solution presented administrators with a simplified, real-time view of service quality indicators.

Manx Telecom is the leading communication solutions provider on the Isle of Man. The company offers fixed-line, broadband, mobile and data centre services. Manx has a growing portfolio of innovative global hosting and Smart SIM solutions. Manx has a record of innovation, it was the first European operator to launch a 3G mobile service and the first in the world to launch 3.5G. 4G was launched in 2014, while the company’s high-speed VDSL broadband service is available to over 80% of homes on the island.

Where we are:

Address: Eirteic House Eastlink Business Park Carrigtohill Co. Cork, Ireland  T45 Y381

Phone: +353 21 242 7215 Fax: +353 21 485 5212 Mail: EUinfo@eirteic.com