Achieve Customer Experience and Business Agility

Looking beyond customer retention strategies towards long term customer loyalty, this webinar focuses on achieving end-to-end customer experience, business agility, and operational efficiency by implementing a unified service assurance platform. Agenda includes:

  • Analyst assessment of challenges/benefits with customer-centric service assurance shift
  • Next generation service management platform case study by eircom
  • Unified service assurance delivery challenges, including tools consolidation
  • TCO and business case drivers to lower operations costs and improve CEM & agility
  • Round table Q&A discussion

Presented by: Patrick Kelly of Analysys Mason, Allan Rochford of eircom, Patrick Buttimer of Eirteic, Bill Cannon of Monolith Software.

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