The Service Assurance Company

Eirteic is the Service Assurance company. Today that means we are the Customer-Centric Service Assurance company. As part of the Federos group (www.federos.com), our customers are Communications Service Providers (CSPs) and massive data centre providers, with many millions of subscribers who are reliant upon their networks and services. Our software and our skills, help our customers to deliver high performance, best quality and competitive pricing to millions around the globe. Eirteic is a specialist integrator of Customer-Centric Service Assurance solutions for critical networks; enabling our customers to enhance their service levels, expand their capabilities and transform their business to seize the opportunities of the future. Our approach in three words is Unify, Simplify, Enable.


Move to a next-generation Service Assurance solution. Unify fault, performance and service-level management within a single, integrated and scalable platform. Monitor, measure and report on all network types (fixed line, mobile and virtual), integrated seamlessly with existing hardware and emerging technologies.


Simplify network management with customisable reports, dashboards and portals displaying a single, normalised, view of device, fault, performance, topology, service logic and service relationships.


 Our Customers want to manage their networks to peak performance, to drive new markets and capitalise upon new technologies. They demand new approaches including closer integration of business functions and network management. We enable them by developing tight integration between our core Service Assurance platform and other OSS systems.

Max. service 'Events' per hour

Countries WorldWide


Years in Business

We are the Service Assurance Company, and we’ve been creating and integrating world-class solutions for over 17 years. Our customers cover the globe. Their systems support hundreds of millions of subscribers. We’ve only counted the countries that our solutions were primarily built to cover. Our platforms can easily handle today’s largest networks, even so a 100x increase is planned to enable future networks and services which have yet to be invented.

Next Generation Solutions

Unified Service Assurance

Unify your organisations fault, performance, topology, and service level management in a single integrated scalable platform, in which users can measure, monitor and report on the services they provide.

OSS Integration

OSS integration or transformation is a first step to enable a new service model that’s customer centric; with proactive management of infrastructure, business services and customer experience. By integrating Unified Service Assurance with service management (from ServiceNow™ and Remedy™) we’re enabling our customers’ transformation from NOC to SOC (Network Operating Centre to Service Operating Centre).

Visualization and Insight

Network management tools generate a lot of data; interpreting it has always been a specialist skill. Our objective is to simplify the task and speed up decision making. Using software from Galileo, our sister company, we build in extra layers of intelligence and then we enrich the data from numerous external sources including weather events and the power grid. The result is a visual representation of the network which delivers valuable insights, and which can become proactive and  to predict network problems and capacity issues.

Netcool™ Replacement

We’ve loved Netcool™, but all products have their day. New times, new challenges require new solutions. Upgrading isn’t easy, but we are experts. We installed some of the World’s largest Netcool™ systems in the first place. We’ll replace Netcool, and the other systems which run alongside, with a new Unified platform, reducing OPEX, simplifying operations and accelerating business processes.


Our comprehensive, flexible training portfolio is focused on helping our customers develop a understanding of the solutions Eirteic offer and that they are ready to meet any challenge – and ultimately, improve production.

Managed Services

Consolidate your Service Assurance support and outsource it to Eirteic. Or select from our range Managed Service packages and service levels to arrange the most effective, and cost-effective, solution.

24/7 Support

Eirteic offers a range of support services and support levels including 24×7 access to our Support and Maintenance Centre (SMC), rapid problem resolution and additional value added services.

Digicel Completes Global Network Operations Center (GNOC) Transformation Project in partnership with Eirteic

CORK, Ireland--(BUSINESS WIRE)-- Eirteic and Digicel are pleased to announce the successful completion of the GNOC Transformation project.   Digicel, a leading provider of communication and entertainment services in the Caribbean and South Pacific, is continuing...

Eirteic Welcomes Federos and Elastic Alliance Partnership

Machine learning enhances service assurance by analysing event data and trends to eliminate network and system downtime in hybrid environments Eirteic, the Customer Centric Service Assurance group for CSPs, telcos, and enterprise customers are delighted to announce...

EIRTEIC accredited with ‘All Star Irish Enabler for Global Telecommunications Providers 2018-19’

DUBLIN MONDAY APRIL 27th 2018:  Leading lights in Irish Business descended on Croke Park last Thursday 19th April for the Fourth Annual All-Ireland Business Summit powered by Audi, where a 1000 strong audience from all 32 counties were captivated by the speakers who...

Sure announce EIRTEIC as solutions partner to enable their transformation and deliver customer and service focus

Cork, Ireland – 27th March 2018. Sure, the leading integrated communications provider in the Channel Islands and the Isle of Man (CIIM), today announced the selection of Eirteic to deliver integrated software solutions that will enable the transformation of their SOC...

Managing Digital Transformation at the speed of light

Dr Andrea Reichstein, Head of Research, Galileo Software.

There are some notable projects out there striving to deliver digital transformation. It’s pretty clear that the transformation journey will be long and bumpy. So I have been looking at new and exciting ways of enabling Transformation for Digital Service Providers. And I have been leaning on my experiences in my early career; when I’d decided to be an Astronaut!


Eirteic are a specialist provider of Service Assurance solutions that enable our customers to monitor the quality of critical services across their network.

Our customers are Communications Service Providers and others with large scale networks. Their networks, and the services running upon them, are the core of their  business. Downtime is not an option, peak performance is an imperative and additional network capability creates new opportunities.

As a starting point our customer solutions combine Fault, Performance, Topology and SLA Management within a single dashboard; using innovative software and open  standards to integrate seamlessly with existing hardware, all network types (fixed line, mobile and virtual) and emerging technologies. Our customers are empowered  with new capabilities, and also achieve considerable cost savings by retiring legacy Service Assurance platforms.

But Service Assurance from Eirteic doesn't end with Fault, Performance, Topology and SLA Management. Our customers want to manage their networks to peak  performance, drive new markets and capitalise upon new technologies. Doing this requires new approaches including a closer integration of business functions and  network management (sometimes referred to as BSS and OSS). And so we have developed tight integration between our core Service Assurance platform and other  functionality designed to enhance the business impact of the network. Our integrations enhance customer service, field service, data analytics and numerous  automation and virtualized services.

Eirteic began in 2000, the core of the core of the Company already had many years experience selling and deploying MicroMUSE and Netcool solutions. We are, and always have been, a specialist integrator with customers spread around the globe. We are The Service Assurance Company.

Where we are:

Address: Eirteic House Eastlink Business Park Carrigtohill Co. Cork, Ireland  T45 Y381

Phone: +353 21 242 7215 Fax: +353 21 485 5212 Mail: EUinfo@eirteic.com