UNIFIED SERVICE ASSURANCE
Network managers are overwhelmed with data but can’t use it. It’s created on different systems. Collating it and interpreting it wastes precious time and skills. What’s needed is clear insight. Eirteic provide next generation service assurance which unifies fault, performance, topology, and service level management into a single integrated scalable platform. A single system which measures, monitors and reports. A single system which is proven worldwide and generates confidence and huge savings for our customers.
Legacy Frameworks are overly complex and costly. These frameworks cannot easily monitor critical services end to end across the IT infrastructure. A Unified Service Assurance solution was needed to overcome these complexity and cost problems and deliver the required service monitoring capabilities.
With our solutions, you can drive IT and OSS transformation to service-oriented operations and accelerate delivery of new services to increase revenue, while consolidating disparate and legacy tools to significantly reduce operations costs.
A unified platform simplifies infrastructure and service complexities by normalizing device, fault, performance, topology, service logic and rules, and component relationships in a single data repository. A unified presentation engine provides the information each user deems most critical through customizable reports, dashboards, and portals. This enables a proactive and role-based management model that encompasses infrastructure, business service, and customer experience in a single unified service assurance solution.
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Deploying an effective Fault Management solution is typically the first step on climbing the IT Maturity Ladder and is at the heart of all successful Operational Support Systems.
Understanding the current operational state of your network and IT resources is critical in monitoring and maintaining services levels. For this reason adopting a holistic solution that supports your entire infrastructure is key, when trying to make sense of how the current state of your underlying network components, physical, logical or virtual, affect your Services and Business as a whole.
The Fault Management function is essential in a complex technological environment. Most companies have deployed a myriad of tools to collect millions of events, logs, and messages from their many network devices, servers and applications. Unfortunately, these tools typically have separate user interfaces, monitors/collectors and databases and require differing technical skills and abilities to administer and maintain. As a result, the operations staff face issues as they attempt to make sense out of this “big data” event load. To make matters worse, this approach can make it impossible to get an integrated, end-to-end view of the network or services without costly manual analysis and/or time-consuming integrations. This situation reduces team productivity, lengthens mean time to detection and recovery, increases costs, and negatively impacts customer experience.
Eirteic hold key partnerships with 2 of the leaders in the Fault Management space, Monolith Software and their AssureNow offering as well as IBM and their Cloud and Smarter Infrastructure solution sets.
Monitoring – Proactively & reactively collect & enrich large volumes of data from any technology, protocol, or feed and turn into information.
Detection – Correlate, isolate cause from symptoms, and provide incident notification.
Analysis – Troubleshoot, test & verify, determine customer impact and notify, escalate.
Treatment – Resolution, remediation, notification.
Post Mortem – Prevent, process & policy reviews, reporting, risk vs resource management.
Deploying a Performance management solution to monitor your network and IT resources, and the services they underpin can help you detect and avoid performance degradation before they seriously impact your business.
Performance Management Applications proactively monitor and report on service-quality. Eirteic deploy solutions that provide end to end views in real time as well as storing collected data, to allow IT and network owners to analyse and deliver reports which drive valuable business decisions. An effective Performance Management solution should also support the Infrastructure Readiness and Capacity Management functions.
Tight integration with a Fault Management solution allows for the unification of resource faults with threshold and abnormal behaviour warnings to possible fault states, through a single user interface.
Eirteic holds a number of key partnerships with the leaders in the Performance Management space, Monolith Software and their AssureNow offering, IBM and their Cloud and Smarter Infrastructure solution sets.
Service Level Management
Deploying an effective Service Level Management solution enables operations teams to respond in real-time and with the correct prioritisation for service performance and status issues that impact customers and their business, replacing the need to manually analyse and correlate data from diverse tools.
Traditionally service-oriented management is complex because it must include an integrated view across vendors and technology generations as well as across multiple and overlapping management systems. It also requires organisations to collect and process large volumes of data while zeroing in on the pertinent service and business issues.
The majority of service management tools available today are expensive and include difficult-to-configure point solutions that give a narrow, un-unified view into performance, faults or availability.
Eirteic holds a number of key partnerships with the leaders in the Service Level Management space, Monolith Software and their AssureNow offering, IBM and their Cloud and Smarter Infrastructure solution sets.
Move to a next generation Service Assurance solution. Unify fault, performance and service level management within a single, integrated, scalable platform. Monitor, measure and report on all network types (fixed line, mobile and virtual), integrated seamlessly with existing hardware and emerging technologies.
Simplify network management with customizable reports, dashboards and portals displaying a single, normalized, view of device, fault, performance, topology, service logic and service relationships.
Our Customers want to manage their networks to peak performance, to drive new markets and capitalise upon new technologies. They demand new approaches including closer integration of business functions and network management. We enable them by developing tight integration between our core Service Assurance platform and other OSS systems.
Address: Eirteic House Eastlink Business Park Carrigtohill Co. Cork, Ireland Loc8: W7R-30-921 Phone: +353 21 242 7215 Fax: +353 21 485 5212 Mail: EUinfo@eirteic.com
Address: Eirteic (USA) Inc. 276 5th Ave, Suite 704 New York NY 10001 United States of America Phone: +1 518 302 0797 Fax: +1 646 839 2922 Mail: USinfo@eirteic.com
Address:Eirteic Consulting Suite 1D, Level 23 Governor Phillip Tower 1 Farrer Place Sydney NSW 2000 Australia Phone: +61 2 8007 3726 Mail: AUinfo@eirteic.com