Service Management

Tivoli Netcool/Impact

A persistent challenge for operations staff today lies in managing data across your organization. While data access is needed to monitor mission-critical business functions and respond to developing problems, the essential information often resides in vast numbers of data stores and database formats. In addition, necessary limitations on user access — across lines of business and silos — can make centralizing data management a challenging undertaking. The costs of reengineering processes and replacing tools can be prohibitive, and out-of-the-box gateways often do not offer the flexibility needed to access all relevant data.

IBM Tivoli Netcool®/Impact™ meets this challenge by providing a common platform for ubiquitous data access that easily circumvents traditional organizational boundaries. Armed with data from virtually any data source, administrators can correlate, calculate, enrich, deliver, notify, escalate, visualize and perform a wide range of automated actions.

The advanced policy-engine provided by Netcool/Impact allows administrators to define exactly what actions should be taken and when. These actions can include adding of business context to IT events, making it easier to perform essential functions such as event prioritization, business impact analysis and measurement of key performance indicators. Further, customizable Web-based views virtualize multiple data sources and provide a single point from which to view distributed data.