Modernize IT Services with Cloud-Based ITSM Our ServiceNow offering delivers best-in-class ITIL-based IT Service Management (ITSM) solution, enabling organizations to modernize service delivery on a robust enterprise cloud. ServiceNow ITSM gives you a powerful platform for all ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility and boost IT innovation. Inherently mobile and collaborative, ServiceNow ITSM provides a modern and intuitive user experience for end users, agents, and administrators. Easy upgrades and customisations allow organizations to focus on delivering better service outcomes rather than on software upkeep.
Eirteic provides a next generation, service assurance solution that unifies fault, performance, topology, and service level management in a single scalable platform. Our solutions enable OSS transformation, consolidating legacy tools and significantly reducing operational costs. When coupled with our integration of ServiceNow (the world’s leading provider of service management software as a service) we create the infrastructure to transform your whole business.
ServiceNow specialises in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM) and is scalable for enterprises of all sizes. However in the Telecoms industry network sizes are of a different scale. As all CSPs know, telecommunications networks are of all a size of complexity far beyond the boundaries of similarly sized enterprises. CSP networks will usually have millions of attached devices. Simply put, ServiceNow is not designed to handle the scale of ‘events’ that are generated by today’s CSP networks.
This is why Eirteic has pioneered the integration of AssureNow – the CSP class Service Assurance solution – with ServiceNow. With this integration, CSPs can gain the outstanding capabilities of ServiceNow for managing their business operations whilst having full integration into AssureNow for fully scale-able Service Assurance.
Integrate network Service Assurance with business-wide Service Management functionality.
Automate tasks, integrate business services and simplify issue resolution.
Create a single view of your customers, their service levels, issues and opportunities