The Service Assurance Company

IBM Tivoli Business Service Manager

Monitor business services and track them against business objectives

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures.

The solution shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps asses service levels throughout an organization for more effective service management.

Tivoli Business Service Manager features:

  • Utilises key performance indicators (KPIs) that analyze and track service levels, showing business service KPIs and their relationship to business objectives and supporting infrastructures. Dynamic visualizations of business and operational KPIs in near real time using dashboards and scorecards.
  • Service dashboards and reports that provide near real-time data for fast analysis, using prebuilt reports and charts to get insights into current business service levels, optimize service effectiveness and help reduce unscheduled downtime.
  • Intuitive management tools that offer integration with a range of computing environments and data sources, using a single interface to deliver service visibility, service impact analysis, service modeling and root cause analysis for business and technical users.

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