The Service Assurance Company


29 April 2016 by
Patrick Buttimer
Patrick Buttimer is CEO to Eirteic and Galileo Software. He is a visionary who uses his lifetime of industry knowledge to spot the trends of tomorrow and help CSPs to navigate their journey. A regular speaker and contributor at industry meetings and think tanks, Patrick’s current focus is on 5G - which is both a huge opportunity and a disruptive threat to the industry. Patrick began his career as a programmer in the Irish Naval Service before joining Telecom Italia. Here, he developed a passion for telecommunications and OSS prior to joining Micromuse, the Netcool company. Forming Eirteic in 2000, Patrick set the company on a course to deliver the future of service assurance and help their customers unify, simplify and enable growth and agility.

Preparing networks for 5G

5G is one of the most anticipated trends this year. It promises a new era of connectivity, with seamless broadband, billions of IoT devices, HD voice, faster data speeds, ultra-low latency as well as significant revenue opportunities. It’s a way off yet, so what do service providers need to know about planning for and managing a 5G network?

While there’s been a host of announcements from major players Deutsche Telekom, China Mobile, Nokia Networks, SKT, Samsung and Qualcomm all testing 5G and demonstrating the possibilitie, but the reality is that there’s still a lot of work to do.

The industry needs to agree what the 5G standard will look like, and iron out the uncertainties about what future problems it might solve. And while that’s happening, the network and infrastructure guys need to figure out how it will be integrated and deployed. These teams are already battling with increased pressures of providing more complex and on-demand services, meaning existing infrastructure and management will need to change.

A typical CSP infrastructure is complex, consisting of a range of legacy network management tools and services, which are ageing, siloed and costly to maintain. They have created an inability to support end to end visibility, complex integration points across the OSS stack and ultimately, an exposure to not being able to support new technologies and services such as SDN, NFV or 5G. In fact, according to TM Forum, CSP’s are stuck spending too much time managing legacy OSS environments, so are unable to focus on the future; “21.4% of CSPs believe their operations/legacy OSS/BSS infrastructure are not agile enough to support new service offerings and silos are required.”

It’s no surprise then that some telcos are looking at new technologies to unify their OSS architectures, which provide an end to end service-centric view of the network and the agility to deploy new services quickly and efficiently. An example is eir, Ireland’s largest telco provider and the first to launch 4G in the region, undertook a project to unify voice, data, Internet, value-add services and IT (for example internal help desk) into a single management platform. The project resulted in a 65% reduction in OpEx as well as a significant reduction in time to market because of streamlined service management capabilities.

Projects like eir’s are already helping telcos achieve a service-centric environment that helps them improve reliability and customer experience (and reduce churn), better meet SLAs, increase speed to identify and respond to faults, and importantly be able to quickly deploy new services as market demand changes.

It’s a few years until 5G will be fully understood and ready to roll. In the meantime, CSPs have their work cut out creating more agile, flexible environments that answer industry problems of today, while paving the way for a smooth transition of 5G and other technologies in the future.