POST DEPLOYMENT SERVICES

Eirteic has deployed OSS/BSS solutions to many companies, but what happens after go-live?

Our goal is to help you realise the full benefits of your newly deployed solution. We do this by providing you with support from our experienced certified engineers, training from our product certified trainers and Managed Services solutions to meet your specific needs. We offer multiple services encompassing a wide array of capabilities tailored specifically to meet your organisation’s requirements, including:

 

Training

Our comprehensive, flexible training portfolio is focused on helping our customers develop a understanding of the solutions Eirteic offer and that they are ready to meet any challenge – and ultimately, improve production.

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Managed Services

Consolidate your Service Assurance support and outsource it to Eirteic. Or select from our range Managed Service packages and service levels to arrange the most effective, and cost-effective, solution.

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24/7 Support

Eirteic offers a range of support services and support levels including 24×7 access to our Support and Maintenance Centre (SMC), rapid problem resolution and additional value added services.

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Managed Services

Management of your network does not end with the purchase of software tools – rather it is just the beginning.

Telecom & Enterprise companies today face multiple challenges with managing their IT and business  infrastructure. Even with access to the latest technology, many lack the in-house resources and  expertise to respond fast enough to the pace of innovation. Others that can respond find that  the complexity of the solutions they create drive up costs, impacting agility and the ability to  leverage technology to drive growth. In an ‘always-on’ digital world, enterprises are challenged to  capitalise on new technologies with limited resources and experience.

To meet these challenges Eirteic offers Managed Service packages or custom-designed packages to manage our customers OSS tools. Some of the remote or onsite services that we offer are:

  • Application Management or Administration and Proactive Management of your Production Environment
  • Daily check performed on Production systems to ensure optimal operation
  • Notification system informing Eirteic in the event of a degradation of service
  • Patches & Upgrades to the Production system
  • Metric & Event Rules customisation along with integration into 3rd Party NMS/EMSs
  • Creation of custom dashboards
  • Creation of custom Maps
  • Vendor Management
  • Reporting
  • Auditing
  • Access control

All these services are offered through our 24*7 Support Management Centre (SMC) and we offer a  number of packages to suit your requirements,
please contact Eirteic Sales to find out more.

Training

Eirteic design, develop and deliver training programmes to enable individuals within business and technical functions to drive the organisation forward.

Eirteic offers comprehensive training classes for all products in our portfolio; collaborating with vendors and customers to develop programmes that provide measurable business impact.

Our comprehensive, flexible training portfolio is focused on helping our customers develop a understanding of the solutions Eirteic offer and that they are ready to meet any challenge – and ultimately, improve production.

Eirteic maintain dedicated training facilities around the world and also offer customized and solution-based training on customer premises. Eirteic instructors are vendor-certified trainers as well as experienced engineers. This unique combination enables our trainers to provide real-world scenarios and anecdotes throughout the training. This ensures that training is delivered in the most effective manner. Eirteic has delivered courses to customers all around the world including the US, Canada, United Kingdom, Ireland, Italy, Belgium, Romania, France, Norway, Russia, Ukraine, Kenya, South Africa, Jamaica, Singapore, Australia, India, Pakistan, Kazakhstan, Malaysia, Japan, China and South Korea.

Facilities & Location 

Eirteic offers training on and off-site, depending on the customer’s requirements. In-house training facilities are located in Europe and South Africa. All locations possess state-of-the-art presentation capabilities and high specification IT equipment

24/7 Support

Eirteic offers your business the ability to cost efficiently consolidate your organization’s support requirements with a single, experienced, support provider and partner. Eirteic offers a range of support services that include 24×7 access to our Support and Maintenance Centre (SMC), rapid problem resolution and additional value added services.

Eirteic’s customized and adaptable support structure is built upon ITIL & ITSMF methodologies and best practices. Eirteic deliver Solution Support not just software support, this is the key difference between our support offering and vendors own. We understand how you are using the solution and what you are using it for.

Eirteic lead the way in providing tailor-made support packages, which include elements such as:

  • From Business Hours to 24*7 Application & Solution support
  • Web based, integrated ticketing system to record individual problems
  • Telephone & Email support
  • Proactive Remote Monitoring
  • Quarterly Audits to ensure License compliance & Best Practice adherence
  • Access to technical wiki / forums to help you self solve

Many companies are now dependent on effective IT systems to help them to compete in today’s marketplace. IT infrastructure (including hardware, software and network components) must operate at maximum efficiency levels at all times to ensure competitive advantage. To ensure this, Eirteic provides businesses with expert support and assistance on a day-to-day or on an ad-hoc basis. Please contact Eirteic Sales to find out more.

EUROPE

Address: Eirteic House Eastlink Business Park Carrigtohill Co. Cork, Ireland Loc8: W7R-30-921 Phone: +353 21 242 7215 Fax: +353 21 485 5212 Mail: EUinfo@eirteic.com

AMERICA

Address: Eirteic (USA) Inc. 276 5th Ave, Suite 704 New York NY 10001 United States of America Phone: +1 518 302 0797 Fax: +1 646 839 2922 Mail: USinfo@eirteic.com

AUSTRALIA

Address:Eirteic Consulting Suite 1D, Level 23 Governor Phillip Tower 1 Farrer Place Sydney NSW 2000 Australia Phone: +61 2 8007 3726 Mail: AUinfo@eirteic.com