As Communications Service Providers (CSPs) face a new generation of challenges in the era of digital services, virtualization and Internet of Things – as well as competitive and cost pressures – they seek to deploy a Next Generation OSS that is integrated, fast, efficient and future-proofed against new technologies.

Eirteic helps CSP’s deploy a Next Generation OSS by building on the core capabilities of its Service Assurance Platform  to deliver:

• Unified Service Assurance
• OSS Integration
• Visualization and Insight
• Post Deployment Services

Unified Service Assurance

Unify your organisations fault, performance, topology, and service level management in a single integrated scalable platform, in which users can measure, monitor and report on the services they provide.

OSS integration or transformation is a first step to enable a new service model that’s customer centric; with proactive management of infrastructure, business services and customer experience. By integrating Unified Service Assurance with service management (from ServiceNow™ and Remedy™) we’re enabling our customers’ transformation from NOC to SOC (Network Operating Centre to Service Operating Centre).

Visualization and Insight

Network management tools generate a lot of data; interpreting it has always been a specialist skill. Our objective is to simplify the task and speed up decision making. Using software from Galileo, our sister company, we build in extra layers of intelligence and then we enrich the data from numerous external sources including weather events and the power grid. The result is a visual representation of the network which delivers valuable insights, and which can become proactive and  to predict network problems and capacity issues.

We’ve loved Netcool™, but all products have their day. New times, new challenges require new solutions. Upgrading isn’t easy, but we are experts. We installed some of the World’s largest Netcool™ systems in the first place. We’ll replace Netcool, and the other systems which run alongside, with a new Unified platform, reducing OPEX, simplifying operations and accelerating business processes.