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25 October
2016

Eirteic Enables Manx Telecom to Transform its Mobile-User Experience Through Wireless Performance Management

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Eirteic partnered with Manx to provide an end-to-end mobile service assurance platform through the implementation of AssureNow and Galileo Vision. Eirteic configured AssureNow to collect all faults and vital radio access stats including 2G, 3G and 4G cell level, packet switch core and mobile switching metrics from the element managers and directly from devices.

Since 2000, Eirteic specialises in providing service assurance solutions. Eirteic provides its clients with solutions that enable them to monitor the quality of critical services across their entire infrastructure. This enables their clients to significantly reduce operational costs through lower total cost of ownership solutions. Galileo Software is the software development arm of the Eirteic Group. The Galileo Vision solution is a Visual Analytics solution that enables users to correlate infrastructure and service issues. The product is highly configurable and can visualise thousands of objects of differing types. Galileo Vision is at home both in the Network and Service Operations centres of telecommunications and large enterprises but equally in the control centres of emerging smart cities.

Today, Manx Telecom runs the bulk of the Isle of Man communications services. Manx Telecom is also the only provider to operate multiple Tier 3 Data Centres and to deliver 24x7x365 on-island technical Network Operations Centre and Business Helpdesk to support over 7,500 businesses. You don’t last 125 years without being able to evolve with the times and recognise opportunities to improve when you see them.

Therefore, it is no surprise that Manx Telecom has teamed up with Eirteic. Due to its continuing record of innovation, it operates a complex and diverse network including wireline telephony services and the latest 4G wireless services. Before the partnership, Manx’s operations team had a high number of element management systems and disparate views from their systems. This amalgamation of content and data resulted in a lack of visibility of an end-to-end service management capability. And due to the rising growth in mobile demand, Manx needed to simultaneously build and deploy new technologies while still managing its existing services. A key challenge for the company was the incapability to process all the metric data being produced by the network.

As a result, it was essential for Manx to view relevant performance statistics across their Radio Access, Mobile Switching and Packet Switched Core Networks. The Huawei M2000 network element manager provided some of this functionality. However, Manx needed to present statistics on a single platform viewable by all levels of support and management. These challenges were met with AssureNow and Galileo Vision.

Through the implementation of AssureNow and Galileo Vision, Eirteic provided Manx with an end-to-end mobile service assurance platform. Eirteic configured AssureNow to collect all faults and vital radio access stats including 2G, 3G and 4G cell level, packet switch core and mobile switching metrics from the element managers and directly from devices. This solution enabled Manx to unify and simplify the data into a single view. AssureNow’s proactive alerting enabled Manx to identify systemic issues in the mobile environment before they impacted their services and users.

The key to great service views is the availability of data from all network resources being presented through easy to use reports and dashboards. AssureNow dashboards gave Manx a unified high-level view of their mobile network, whilst still enabling a user to drill-drown to specific faults or metrics.

This solution allowed Manx to improve its mobile-user experience by highlighting the existence of and assisting in investigating the root cause of potential service outages and degradations. Fault and performance data was unified into a single mobile service assurance solution. The solution presented administrators with a simplified, real-time view of service quality indicators. This enabled proactive problem resolution and prevention, even in complex, cross-domain scenarios.

This adoption of a multi-technology, multi-vendor solution from AssureNow has enabled Manx to optimise TCO and reduce Opex through the consolidation of OSS tools whilst refocusing users and staff.

To learn more about the Manx Telecom and Eirteic partnership, download the case study here.

18 August
2016

Galileo to present at Smart City InFocus 2016 in Yinchuan China

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Galileo Software, the software development arm of the award winning Eirteic Group have been invited to present at the TMForum Smart City InFocus 2016. The event will take place in Yinchuan, China’s premier Smart City capital from 7th - 9th September 2016. The upcoming InFocus event will include government officials and C-level executives from around the world for the exclusive three-day conference. Members from the global smart city ecosystem network will come together to learn and share ideas across the conference.

Galileo Software’s CEO, Patrick Buttimer and Chief Solutions Architect, Dave Cunningham will explain how the Citizen-Centric Service Assurance (CCSA) catalyst helps Smart Cities to understand how services are performing and how they are being used. This was first demonstrated as part of the TMForum Live! event in Nice earlier this year. It brings a number of potential benefits to Smart Cities, including better management of information feeds across the city, citizen feedback and a better understanding of the impact on services by disruptive events such as flooding, traffic incidents and planned works. Galileo has partnered with eir, Smart Dublin, Monolith Software, MICTA and Liverpool John Moores University to develop the catalyst.

Jamie Cudden, Dublin City Council’s Smart City program manager comments; “In Dublin, we’re experimenting with innovative technology to drive better quality services and address priority city challenges in areas such as mobility, transport, environment and energy efficiency. The Catalyst proves the benefits of a single platform to connect disparate systems and connected things across our city to better understand, manage and respond to emergency events in real time ensuring a better response and more informed citizen.”

Galileo Software’s input to the catalyst includes Vision, the customer experience visualisation platform that graphically shows how services are interacting with external factors. Vision shows how well a service is performing at any given time and location. Galileo Software also sets out its Vision for The 5GUI, a suite of Galileo products that simplifies the monitoring of Smart City and 5G services. Not only this, but it will also provide reporting on their usage and performance.

Galileo Vision pulls in data feeds from both inside and outside of the network – for example, line faults, traffic, weather, utility data – to rapidly predict or identify incidents that may impact services and customers. It shows where the faults are geographically located and enables service providers to quickly understand possible customer impact. Elements of Vision are already being tested by MBNL, Manx Telecom and eir.

To learn more about Galileo or to arrange a meeting with Galileo at Smart City InFocus 2016, please contact info@galileosoftware.com.

16 June
2016

Eirteic Selected to Deliver MBNL Service Assurance Project




  • MBNL engages Eirteic service assurance expertise for a project to reduce service implementation times, avoid high cost delivery changes, and improve fault identification and repair times.


Cork & London 15th May 2016: MBNL, the UK joint venture between mobile operators EE and Three UK, has selected independent service assurance provider, Eirteic to design and deliver a unified service assurance platform across MBNL’s business.

“Being a trusted and credible partner to two of the UK’s most recognisable and innovative mobile operators, means service interruptions are not an option,” says Patrick Buttimer, CEO at Eirteic. “This project is a major strategic undertaking to help meet MBNL’s goals of reducing service implementation times, avoiding high cost delivery changes, and improving fault identification and repair times.”

The project will focus on event and topology management, and dashboards, providing MBNL staff with top-down views of service performance, enabling them to automate and prioritise service issue resolution based on real-time customer analytics. To achieve this, Eirteic’s technical solution will include the AssureNow V4 full fault management platform from Monolith Software, and the GeoMaps element from Galileo Vision, a customer experience visualisation platform developed by Eirteic.

To ensure the project is successfully adopted throughout MBNL’s business, Eirteic will also provide consultancy on communications adoption and learning to bring together people, tools and processes. Eirteic will begin a nine-month delivery programme, which expects to deliver a return on investment within 18 months.

Mike Hooper, Business Development director, Eirteic, comments; “Mobile operators need to be able to support greater amounts of bandwidth in order to handle the amount of over-the-top content, such as YouTube and Netflix that consumers are consuming as well as social media sharing platforms like Meerkat and Periscope. More and more video and music content is getting streamed to, and shared on, mobile devices. That’s driving a fundamental change in how operators are providing services. There needs to be agility and optimisation at the network level to make sure the services are assured at every network level.”

Eirteic works with global service providers to deliver unified OSS architecture that not only manages legacy issues, but is future-proofed for 21st Century innovation.

 

 

 

 

 

2 June
2016

Galileo Software and Eirteic at 5G World


  • Galileo Software to unveil new products, which will underpin 5G networks

  • Eirteic to demonstrate who it is helping telcos to significantly reduce operational costs, and streamline infrastructure in preparation for 5G.


Cork & London 01 June May 2016: Galileo Software, the customer experience management specialist is pleased to be exhibiting with Eirteic, the service assurance company at 5G World, June 29-30, London Olympia, Stand 49. 5G World will explore the 5G vision for 2020 and both Galileo and Eirteic will showcase how they will help telcos prepare.

Galileo Software will be making significant product announcements before 5G World, which will transform how telco organisations prepare for and manage 5G environments, putting the customer at the heart of their business.

Award-winning independent service assurance company, Eirteic will demonstrate how it is already helping customers - like eir, MBNL, Three, Tele2, Manx Telecom, Equinix - unifying networks to provide a single point of service management and protecting major revenue streams. Service centric organisations like these will be better prepared for 5G as they have the ability to rapidly deploy and manage new services quickly and efficiently as well as have a better understanding of their networks.

Eirteic recently beat AT&T, Vodafone, Epsilon and NetCracker to win the Best Network Operation Initiative at the World Communications Awards for the AssureNow implementation at eir with Monolith.

To book a meeting with Galileo or Eirteic at 5G World 2016, please contact rdaly@eirteic.com.

 

2 June
2016

Eirteic helps global financial services company reduce incident resolution time by 60%


  • Following implementation of unified service assurance platform, AssureNow, financial services company achieves a single view of its IT infrastructure, saving time and money.


Cork & London 01 June 2016: Award-winning independent service assurance consultancy Eirteic today announced it has successfully completed a unified service assurance project for a leading global provider of financial information services, helping it achieve a 60 per cent reduction in incident resolution time.

The finance company provides products that enhance transparency, reduce risk and improve operational efficiency for banks, insurance companies, fund and asset managers, regulators and auditors. Its reputation, revenue and customer investments rely accurate and timely information and analysis. Any information errors or latency across the network could potentially impact financial decisions and investments.

The financial services company wanted to reduce cost and complexity of its IT infrastructure and simplify the management of its network to ensure accurate and timely financial information could be provided to its customers. Eirteic implemented the AssureNow™unified service assurance solution from Monolith, and consolidated six disparate system monitors to provide a single point of view of the entire infrastructure. This meant that the company could more quickly identify, and even predetermine network issues or service degradation, and so speed up reaction times to problems by 60 per cent. Since the implementation, the financial company has been able to further scale AssureNow to cover more systems and devices without performance issues or interruption.

Patrick Buttimer, CEO at Eirteic comments; “IT complexity is all too common within financial and enterprise organisations. Unifying systems to create a ‘manager of managers’ simplifies the network to dramatically reduce cost, speed up issue identification and response times as well as simplify overall network management.”