Service Management

Tivoli Business Service Manager (TBSM)

Tivoli Business Service Manager delivers the real-time service visibility and intelligence that business and operational users need to maximize service performance to:

• Manage the ongoing health of services, processes, transactions, missions, and business activity
• Speed problem resolution with automated service impact and root cause analysis
• Automate service model maintenance via a dynamic federated information model
• Leverage and improve return on existing 3rd party and IBM management tools
• Deliver service intelligence via real-time service scorecards, key performance indicators (KPIs) and SLA tracking