We are IBM Netcool experts and have been deploying and managing Netcool for over 15 years. But many customers want to move on; to a more flexible, capable, cost-effective and open Service Assurance platform such as AssureNow.
For many years IBM Netcool has been the solution of choice for global organisations, providing real-time incident detection, alert analytics, security features and automation for IT operations and network management. But times change and new technologies coupled with increasing customer demands are driving many customers to look again. Solutions for the future need to have an open API to work with a complex legacy of existing hardware and also be capable of working with evolving technologies, such as 5G and IoT. Solutions for the future need to reduce complexity whilst increasing output and insight. In reducing complexity, the ideal solution should reduce cost overheads to; in terms of hardware, licences and skilled operators.
We have the future solution for Service Assurance – AssureNow – and we have successfully migrated major customers from Netcool to AssureNow – increasing capability and delivering substantial costs savings.
Of course, migrating from one Service Assurance platform to another is a daunting prospect. So daunting that some customers have delayed it more than once. But the imminent arrival of new technology, rising customer demand and competitive threats cannot be ignored forever. We understand the importance of the existing Netcool Service Assurance system and the imperative to migrate it, with sensitivity and without jeopardy to service levels. We are the Service Assurance company.