Eirteic Enables Manx Telecom to Transform its Mobile-User Experience Through Wireless Performance Management
Eirteic partnered with Manx to provide an end-to-end mobile service assurance platform through the implementation of AssureNow and Galileo Vision. Eirteic configured AssureNow to collect all faults and vital radio access stats including 2G, 3G and 4G cell level, packet switch core and mobile switching metrics from the element managers and directly from devices.
Since 2000, Eirteic specialises in providing service assurance solutions. Eirteic provides its clients with solutions that enable them to monitor the quality of critical services across their entire infrastructure. This enables their clients to significantly reduce operational costs through lower total cost of ownership solutions. Galileo Software is the software development arm of the Eirteic Group. The Galileo Vision solution is a Visual Analytics solution that enables users to correlate infrastructure and service issues. The product is highly configurable and can visualise thousands of objects of differing types. Galileo Vision is at home both in the Network and Service Operations centres of telecommunications and large enterprises but equally in the control centres of emerging smart cities.
Today, Manx Telecom runs the bulk of the Isle of Man communications services. Manx Telecom is also the only provider to operate multiple Tier 3 Data Centres and to deliver 24x7x365 on-island technical Network Operations Centre and Business Helpdesk to support over 7,500 businesses. You don’t last 125 years without being able to evolve with the times and recognise opportunities to improve when you see them.
Therefore, it is no surprise that Manx Telecom has teamed up with Eirteic. Due to its continuing record of innovation, it operates a complex and diverse network including wireline telephony services and the latest 4G wireless services. Before the partnership, Manx’s operations team had a high number of element management systems and disparate views from their systems. This amalgamation of content and data resulted in a lack of visibility of an end-to-end service management capability. And due to the rising growth in mobile demand, Manx needed to simultaneously build and deploy new technologies while still managing its existing services. A key challenge for the company was the incapability to process all the metric data being produced by the network.
As a result, it was essential for Manx to view relevant performance statistics across their Radio Access, Mobile Switching and Packet Switched Core Networks. The Huawei M2000 network element manager provided some of this functionality. However, Manx needed to present statistics on a single platform viewable by all levels of support and management. These challenges were met with AssureNow and Galileo Vision.
Through the implementation of AssureNow and Galileo Vision, Eirteic provided Manx with an end-to-end mobile service assurance platform. Eirteic configured AssureNow to collect all faults and vital radio access stats including 2G, 3G and 4G cell level, packet switch core and mobile switching metrics from the element managers and directly from devices. This solution enabled Manx to unify and simplify the data into a single view. AssureNow’s proactive alerting enabled Manx to identify systemic issues in the mobile environment before they impacted their services and users.
The key to great service views is the availability of data from all network resources being presented through easy to use reports and dashboards. AssureNow dashboards gave Manx a unified high-level view of their mobile network, whilst still enabling a user to drill-drown to specific faults or metrics.
This solution allowed Manx to improve its mobile-user experience by highlighting the existence of and assisting in investigating the root cause of potential service outages and degradations. Fault and performance data was unified into a single mobile service assurance solution. The solution presented administrators with a simplified, real-time view of service quality indicators. This enabled proactive problem resolution and prevention, even in complex, cross-domain scenarios.
This adoption of a multi-technology, multi-vendor solution from AssureNow has enabled Manx to optimise TCO and reduce Opex through the consolidation of OSS tools whilst refocusing users and staff.
To learn more about the Manx Telecom and Eirteic partnership, download the case study here.