The Service Assurance Company

Press Releases

1 October
2015

eir & Eirteic at the WCA 2015 for Best Network Operation Initiative

by Eirteic

World-Communications-Award

Cork, 29th September 2015: Eirteic, the service assurance company & eir, Irelands largest telecommunications company, have been shortlisted in the Best Network Operation Initiative category for the upcoming World Communication Awards ceremony being held on the 1st of December 2015 at Wembley Stadium, London.

Eirteic proposed and delivered a solution based on the next-generation AssureNow from Monolith Software, the leading provider of technology management software for network operations centres. The project involved eir consolidating more than 70 diverse service management software tools across its fixed-line, mobile and IT network businesses into a single, unified platform. Eirteic worked with eir to oversee the phasing out of the older technology which included products such as IBM Netcool, EMC Smarts & InfoVista.

The single-service view delivered by Eirteic and Monolith has enabled eir to:

  • proactively manage and monitor the availability of key services, such as next-generation access, 4G upload/download and 120+ channel IPTV
  • minimise fault levels and improve several incident management processes, ensuring faster service recovery in the event of an incident
  • enhance issue detection capabilities, allowing it to provide customers with more detailed levels of service information
  • roll out live 4G maps, providing real-time status information for its mobile networks.

In addition, eir surpassed capex and opex cost savings targets that had been identified in the original project plan.

To find out more about the World Communications Awards please click here.

About eir

eir is the principal provider of fixed-line and mobile telecommunications services in Ireland with approximately 2 million customers. The company has the most extensive network in Ireland and provides a comprehensive range of advanced voice, data, broadband and ICT services to the residential, small business, enterprise and public sector markets. The Group is currently constructing Ireland’s largest fibre broadband network that will reach 1.9 million homes and businesses in the next five years. Launched in May 2013, the network now reaches 1.2 million homes and businesses and is the cornerstone of eir’s €2.5 billion strategic investment programme.