The Service Assurance Company
13 June

Eirteic Delivering Service Assurance to Digicel

Digicel selects Eirteic

In an ongoing programme to enhance its service delivery capabilities, total communications and entertainment provider, Digicel, has selected independent service assurance provider Eirteic to design and deliver a unified Service Assurance platform across its business in the Caribbean, Central America and the Pacific.

The continuing increase in mobile users is making network performance a critical priority for customer satisfaction. Users are also consuming ever greater amounts of bandwidth to handle the over-the-top content such as YouTube and Netflix. “These pressures are driving a fundamental change in how operators are providing services” says Eirteic’s CEO, Patrick Buttimer. “There needs to be agility and optimisation to make sure that services are assured at every network level.”

After reviewing its overall network operations centre (NOC) and supporting IT systems architecture, Digicel determined that consolidating its legacy network monitoring tools and developing a service-centric focus would deliver quality improvements, OPEX reductions and improve operational efficiencies.

“Digicel has a strong and clear vision of what is possible with the right approach. Our solution will help to deliver cost effective, flexible and reliable communication services across any device” says Buttimer.

The consolidation of multiple event sources into a single platform and tight integration with multiple Remedy ticketing systems are just two of the requirements of the service assurance solution to be delivered by Eirteic. Unifying these systems creates a ‘manager of managers’ simplifies the network to dramatically reduce cost, speed up issue identification and response times as well as simplifying overall network management.

7 June

Join our team

With our success in winning major projects and in anticipation of more to come, we are hiring! We’ve variety of vacancies in Support, Project Management, Software Development, Consultancy and Marketing – but in truth we’re really looking for more talented people to come and join us.

Eirteic is a dynamic and vibrant company with extensive opportunities to work in dynamic teams and for travel and placements across the world. We believe that execution depends on collaboration and teamwork, on personal energy and focus, and on a sense of urgency and responsiveness. We take great pride in our ability to maintain a thriving environment in which each employee’s contributions are valued, appreciated and recognized.

If you are an individual who is passionate about the quality of your work, enjoys a collaborative spirit, and thrives in a fast-paced environment, we would like to hear from you. See our latest Vacancies here. Please email your resume to:

1 May

Meet the future at 5G World!


Meet Eirteic at 5G World

5G is coming to London this week and its not to be missed. But what will 5G mean for your business? And how can you prepare to embrace the 5G opportunities?

Meet us at 5G World and discover how we can help transform your CSP/DSP business to move from network-centric to customer-centric while dramatically reducing operating costs and creating new business opportunities.

We will be at stand: 5G210  at the Excel Centre London on 13th– 15th June as part of London Tech week. And don’t miss our presentation on “Why 5G Needs Service Relationship Management”  [add it to you schedule  here].

  • Switch from today’s current focus on network-centric services to OTT service delivery in the future
  • Managing services relationships instead of managing networks
  • Understanding the dependencies of the services and resolving issues based on real-time customer and service impact rather than generic fault data

Don’t miss the most important event of the year! RSVP and register here.

25 October

Eirteic Enables Manx Telecom to Transform its Mobile-User Experience Through Wireless Performance Management


Eirteic partnered with Manx to provide an end-to-end mobile service assurance platform through the implementation of AssureNow and Galileo Vision. Eirteic configured AssureNow to collect all faults and vital radio access stats including 2G, 3G and 4G cell level, packet switch core and mobile switching metrics from the element managers and directly from devices.

Since 2000, Eirteic specialises in providing service assurance solutions. Eirteic provides its clients with solutions that enable them to monitor the quality of critical services across their entire infrastructure. This enables their clients to significantly reduce operational costs through lower total cost of ownership solutions. Galileo Software is the software development arm of the Eirteic Group. The Galileo Vision solution is a Visual Analytics solution that enables users to correlate infrastructure and service issues. The product is highly configurable and can visualise thousands of objects of differing types. Galileo Vision is at home both in the Network and Service Operations centres of telecommunications and large enterprises but equally in the control centres of emerging smart cities.

Today, Manx Telecom runs the bulk of the Isle of Man communications services. Manx Telecom is also the only provider to operate multiple Tier 3 Data Centres and to deliver 24x7x365 on-island technical Network Operations Centre and Business Helpdesk to support over 7,500 businesses. You don’t last 125 years without being able to evolve with the times and recognise opportunities to improve when you see them.

Therefore, it is no surprise that Manx Telecom has teamed up with Eirteic. Due to its continuing record of innovation, it operates a complex and diverse network including wireline telephony services and the latest 4G wireless services. Before the partnership, Manx’s operations team had a high number of element management systems and disparate views from their systems. This amalgamation of content and data resulted in a lack of visibility of an end-to-end service management capability. And due to the rising growth in mobile demand, Manx needed to simultaneously build and deploy new technologies while still managing its existing services. A key challenge for the company was the incapability to process all the metric data being produced by the network.

As a result, it was essential for Manx to view relevant performance statistics across their Radio Access, Mobile Switching and Packet Switched Core Networks. The Huawei M2000 network element manager provided some of this functionality. However, Manx needed to present statistics on a single platform viewable by all levels of support and management. These challenges were met with AssureNow and Galileo Vision.

Through the implementation of AssureNow and Galileo Vision, Eirteic provided Manx with an end-to-end mobile service assurance platform. Eirteic configured AssureNow to collect all faults and vital radio access stats including 2G, 3G and 4G cell level, packet switch core and mobile switching metrics from the element managers and directly from devices. This solution enabled Manx to unify and simplify the data into a single view. AssureNow’s proactive alerting enabled Manx to identify systemic issues in the mobile environment before they impacted their services and users.

The key to great service views is the availability of data from all network resources being presented through easy to use reports and dashboards. AssureNow dashboards gave Manx a unified high-level view of their mobile network, whilst still enabling a user to drill-drown to specific faults or metrics.

This solution allowed Manx to improve its mobile-user experience by highlighting the existence of and assisting in investigating the root cause of potential service outages and degradations. Fault and performance data was unified into a single mobile service assurance solution. The solution presented administrators with a simplified, real-time view of service quality indicators. This enabled proactive problem resolution and prevention, even in complex, cross-domain scenarios.

This adoption of a multi-technology, multi-vendor solution from AssureNow has enabled Manx to optimise TCO and reduce Opex through the consolidation of OSS tools whilst refocusing users and staff.

To learn more about the Manx Telecom and Eirteic partnership, download the case study here.

18 August

Galileo to present at Smart City InFocus 2016 in Yinchuan China


Galileo Software, the software development arm of the award winning Eirteic Group have been invited to present at the TMForum Smart City InFocus 2016. The event will take place in Yinchuan, China’s premier Smart City capital from 7th – 9th September 2016. The upcoming InFocus event will include government officials and C-level executives from around the world for the exclusive three-day conference. Members from the global smart city ecosystem network will come together to learn and share ideas across the conference.

Galileo Software’s CEO, Patrick Buttimer and Chief Solutions Architect, Dave Cunningham will explain how the Citizen-Centric Service Assurance (CCSA) catalyst helps Smart Cities to understand how services are performing and how they are being used. This was first demonstrated as part of the TMForum Live! event in Nice earlier this year. It brings a number of potential benefits to Smart Cities, including better management of information feeds across the city, citizen feedback and a better understanding of the impact on services by disruptive events such as flooding, traffic incidents and planned works. Galileo has partnered with eir, Smart Dublin, Monolith Software, MICTA and Liverpool John Moores University to develop the catalyst.

Jamie Cudden, Dublin City Council’s Smart City program manager comments; “In Dublin, we’re experimenting with innovative technology to drive better quality services and address priority city challenges in areas such as mobility, transport, environment and energy efficiency. The Catalyst proves the benefits of a single platform to connect disparate systems and connected things across our city to better understand, manage and respond to emergency events in real time ensuring a better response and more informed citizen.”

Galileo Software’s input to the catalyst includes Vision, the customer experience visualisation platform that graphically shows how services are interacting with external factors. Vision shows how well a service is performing at any given time and location. Galileo Software also sets out its Vision for The 5GUI, a suite of Galileo products that simplifies the monitoring of Smart City and 5G services. Not only this, but it will also provide reporting on their usage and performance.

Galileo Vision pulls in data feeds from both inside and outside of the network – for example, line faults, traffic, weather, utility data – to rapidly predict or identify incidents that may impact services and customers. It shows where the faults are geographically located and enables service providers to quickly understand possible customer impact. Elements of Vision are already being tested by MBNL, Manx Telecom and eir.

To learn more about Galileo or to arrange a meeting with Galileo at Smart City InFocus 2016, please contact