Looking beyond customer retention strategies towards long term customer loyalty, this webinar focuses on achieving end-to-end customer experience, business agility, and operational efficiency by implementing a unified service assurance platform. Agenda includes:
- Analyst assessment of challenges/benefits with customer-centric service assurance shift
- Next generation service management platform case study by eircom
- Unified service assurance delivery challenges, including tools consolidation
- TCO and business case drivers to lower operations costs and improve CEM & agility
- Round table Q&A discussion
Presented by: Patrick Kelly of Analysys Mason, Allan Rochford of eircom, Patrick Buttimer of Eirteic, Bill Cannon of Monolith Software.
For more information visit: https://www.brighttalk.