The Service Assurance Company
Eirteic is the Service Assurance company. Today that means we are the Customer-Centric Service Assurance company. As part of the Federos group (www.federos.com), our customers are Communications Service Providers (CSPs) and massive data centre providers, with many millions of subscribers who are reliant upon their networks and services. Our software and our skills, help our customers to deliver high performance, best quality and competitive pricing to millions around the globe. Eirteic is a specialist integrator of Customer-Centric Service Assurance solutions for critical networks; enabling our customers to enhance their service levels, expand their capabilities and transform their business to seize the opportunities of the future. Our approach in three words is Unify, Simplify, Enable.
Move to a next-generation Service Assurance solution. Unify fault, performance and service-level management within a single, integrated and scalable platform. Monitor, measure and report on all network types (fixed line, mobile and virtual), integrated seamlessly with existing hardware and emerging technologies.
Simplify network management with customisable reports, dashboards and portals displaying a single, normalised, view of device, fault, performance, topology, service logic and service relationships.
Our Customers want to manage their networks to peak performance, to drive new markets and capitalise upon new technologies. They demand new approaches including closer integration of business functions and network management. We enable them by developing tight integration between our core Service Assurance platform and other OSS systems.
Max. service 'Events' per hour
Years in Business
We are the Service Assurance Company, and we’ve been creating and integrating world-class solutions for over 17 years. Our customers cover the globe. Their systems support hundreds of millions of subscribers. We’ve only counted the countries that our solutions were primarily built to cover. Our platforms can easily handle today’s largest networks, even so a 100x increase is planned to enable future networks and services which have yet to be invented.
Next Generation Solutions
Unified Service Assurance
Unify your organisations fault, performance, topology, and service level management in a single integrated scalable platform, in which users can measure, monitor and report on the services they provide.
OSS integration or transformation is a first step to enable a new service model that’s customer centric; with proactive management of infrastructure, business services and customer experience. By integrating Unified Service Assurance with service management (from ServiceNow™ and Remedy™) we’re enabling our customers’ transformation from NOC to SOC (Network Operating Centre to Service Operating Centre).
Visualization and Insight
Network management tools generate a lot of data; interpreting it has always been a specialist skill. Our objective is to simplify the task and speed up decision making. Using software from Galileo, our sister company, we build in extra layers of intelligence and then we enrich the data from numerous external sources including weather events and the power grid. The result is a visual representation of the network which delivers valuable insights, and which can become proactive and to predict network problems and capacity issues.
We’ve loved Netcool™, but all products have their day. New times, new challenges require new solutions. Upgrading isn’t easy, but we are experts. We installed some of the World’s largest Netcool™ systems in the first place. We’ll replace Netcool, and the other systems which run alongside, with a new Unified platform, reducing OPEX, simplifying operations and accelerating business processes.
Our comprehensive, flexible training portfolio is focused on helping our customers develop a understanding of the solutions Eirteic offer and that they are ready to meet any challenge – and ultimately, improve production.
Consolidate your Service Assurance support and outsource it to Eirteic. Or select from our range Managed Service packages and service levels to arrange the most effective, and cost-effective, solution.
Eirteic offers a range of support services and support levels including 24×7 access to our Support and Maintenance Centre (SMC), rapid problem resolution and additional value added services.
Eirteic are a specialist provider of Service Assurance solutions that enable our customers to monitor the quality of critical services across their network.
Our customers are Communications Service Providers and others with large scale networks. Their networks, and the services running upon them, are the core of their business. Downtime is not an option, peak performance is an imperative and additional network capability creates new opportunities.
As a starting point our customer solutions combine Fault, Performance, Topology and SLA Management within a single dashboard; using innovative software and open standards to integrate seamlessly with existing hardware, all network types (fixed line, mobile and virtual) and emerging technologies. Our customers are empowered with new capabilities, and also achieve considerable cost savings by retiring legacy Service Assurance platforms.
But Service Assurance from Eirteic doesn't end with Fault, Performance, Topology and SLA Management. Our customers want to manage their networks to peak performance, drive new markets and capitalise upon new technologies. Doing this requires new approaches including a closer integration of business functions and network management (sometimes referred to as BSS and OSS). And so we have developed tight integration between our core Service Assurance platform and other functionality designed to enhance the business impact of the network. Our integrations enhance customer service, field service, data analytics and numerous automation and virtualized services.
Eirteic began in 2000, the core of the core of the Company already had many years experience selling and deploying MicroMUSE and Netcool solutions. We are, and always have been, a specialist integrator with customers spread around the globe. We are The Service Assurance Company.
Where we are:
Address: Eirteic House Eastlink Business Park Carrigtohill Co. Cork, Ireland T45 Y381
Phone: +353 21 242 7215 Fax: +353 21 485 5212 Mail: EUinfo@eirteic.com