The Service Assurance Company

Eirteic customers are communications service providers (CSPs) and massive data centre providers. To our customers, their networks and the services running upon them are the core of their business. Downtime is not an option, peak performance is an imperative, and additional network capability creates new opportunities. Eirteic is a specialist integrator of Service Assurance solutions to manage these critical networks and help our customers enhance their service levels, expand their capabilities and transform their business to face the challenges and opportunities of the future. Our goal in three words is Unify, Simplify, Enable.


Move to a next generation Service Assurance solution. Unify fault, performance and service level management within a single, integrated, scalable platform. Monitor, measure and report on all network types (fixed line, mobile and virtual), integrated seamlessly with existing hardware and emerging technologies.


Simplify network management with customizable reports, dashboards and portals displaying a single, normalized, view of device, fault, performance, topology, service logic and service relationships.


 Our Customers want to manage their networks to peak performance, to drive new markets and capitalise upon new technologies. They demand new approaches including closer integration of business functions and network management. We enable them by developing tight integration between our core Service Assurance platform and other OSS systems.

Max. service 'Events' per hour

Countries WorldWide


Years in Business

We are the Service Assurance Company and we’ve been creating and integrating world class solutions for over 17 years. Our customers cover the globe. Their systems support hundreds of millions of subscribers, we’ve had to estimate just how many. We’ve only counted the countries that our solutions were primarily built to cover. Our platforms can easily handle today’s largest networks, even so a 100x increase is planned to enable future networks and services which have yet to be invented.

Next Generation Solutions

Unified Service Assurance

Unify your organisations fault, performance, topology, and service level management in a single integrated scalable platform, in which users can measure, monitor and report on the services they provide.

OSS Integration

OSS integration or transformation is a first step to enable a new service model that’s customer centric; with proactive management of infrastructure, business services and customer experience. By integrating Unified Service Assurance with service management (from ServiceNow™ and Remedy™) we’re enabling our customers’ transformation from NOC to SOC (Network Operating Centre to Service Operating Centre).

Visualization and Insight

Network management tools generate a lot of data; interpreting it has always been a specialist skill. Our objective is to simplify the task and speed up decision making. Using software from Galileo, our sister company, we build in extra layers of intelligence and then we enrich the data from numerous external sources including weather events and the power grid. The result is a visual representation of the network which delivers valuable insights, and which can become proactive and  to predict network problems and capacity issues.

Netcool™ Replacement

We’ve loved Netcool™, but all products have their day. New times, new challenges require new solutions. Upgrading isn’t easy, but we are experts. We installed some of the World’s largest Netcool™ systems in the first place. We’ll replace Netcool, and the other systems which run alongside, with a new Unified platform, reducing OPEX, simplifying operations and accelerating business processes.


Our comprehensive, flexible training portfolio is focused on helping our customers develop a understanding of the solutions Eirteic offer and that they are ready to meet any challenge – and ultimately, improve production.

Managed Services

Consolidate your Service Assurance support and outsource it to Eirteic. Or select from our range Managed Service packages and service levels to arrange the most effective, and cost-effective, solution.

24/7 Support

Eirteic offers a range of support services and support levels including 24×7 access to our Support and Maintenance Centre (SMC), rapid problem resolution and additional value added services.

Managing Digital Transformation at the speed of light

Dr Andrea Reichstein, Head of Research, Galileo Software.

There are some notable projects out there striving to deliver digital transformation. It’s pretty clear that the transformation journey will be long and bumpy. So I have been looking at new and exciting ways of enabling Transformation for Digital Service Providers. And I have been leaning on my experiences in my early career; when I’d decided to be an Astronaut!

Remedy Ticketing Consolidation Project

Eirteic Consulting Leads Integration That Consolidates 5 Bespoke Remedy instances into 1 to Enhance Network Functionality and Operational Efficiencies. Eirteic, the Service Assurance Company, has successful consolidated 5 bespoke Remedy instances into a single Remedy...

GCI Communication Corp selects EIRTEIC to enable service assurance transformation

GCI Communication Corp. selects EIRTEIC to enable service assurance transformation. Eirteic Consulting Leads Integration That Retires and Replaces Legacy Tools to Enhance Network Functionality and Operational Efficiencies. Cork, Ireland 22 November 2017 GCI...

Monolith rebranding to Federos

MONOLITH SOFTWARE REBRANDING TO FEDEROS LLC · Assure1™ (formerly branded as AssureNow) will continue to deliver the industry leading platform for unified service assurance. Cork, Ireland 21 November 2017 Eirteic, the Service Assurance Company, welcomes the news that...

Eirteic Delivering Service Assurance to Digicel

In an ongoing programme to enhance its service delivery capabilities, total communications and entertainment provider, Digicel, has selected independent service assurance provider Eirteic to design and deliver a unified Service Assurance platform across its business...


Eirteic are a specialist provider of Service Assurance solutions that enable our customers to monitor the quality of critical services across their network.

Our customers are Communications Service Providers and others with large scale networks. Their networks, and the services running upon them, are the core of their  business. Downtime is not an option, peak performance is an imperative and additional network capability creates new opportunities.

As a starting point our customer solutions combine Fault, Performance, Topology and SLA Management within a single dashboard; using innovative software and open  standards to integrate seamlessly with existing hardware, all network types (fixed line, mobile and virtual) and emerging technologies. Our customers are empowered  with new capabilities, and also achieve considerable cost savings by retiring legacy Service Assurance platforms.

But Service Assurance from Eirteic doesn't end with Fault, Performance, Topology and SLA Management. Our customers want to manage their networks to peak  performance, drive new markets and capitalise upon new technologies. Doing this requires new approaches including a closer integration of business functions and  network management (sometimes referred to as BSS and OSS). And so we have developed tight integration between our core Service Assurance platform and other  functionality designed to enhance the business impact of the network. Our integrations enhance customer service, field service, data analytics and numerous  automation and virtualized services.

Eirteic began in 2000, the core of the core of the Company already had many years experience selling and deploying MicroMUSE and Netcool solutions. We are, and always have been, a specialist integrator with customers spread around the globe. We are The Service Assurance Company.


Address: Eirteic House Eastlink Business Park Carrigtohill Co. Cork, Ireland Loc8: W7R-30-921 Phone: +353 21 242 7215 Fax: +353 21 485 5212 Mail: EUinfo@eirteic.com


Address: Eirteic (USA) Inc. 276 5th Ave, Suite 704 New York NY 10001 United States of America Phone: +1 518 302 0797 Fax: +1 646 839 2922 Mail: USinfo@eirteic.com


Address:Eirteic Consulting Suite 1D, Level 23 Governor Phillip Tower 1 Farrer Place Sydney NSW 2000 Australia Phone: +61 2 8007 3726 Mail: AUinfo@eirteic.com